Payments must be received within 14 days of auction end. We process your order within 3 business day upon payment(note: NOT counting holidays or weekends). Local pickup NOT available at this time. Please contact us first when return, exchange and refund is required. Any direct return of purchased items will not be processed. Change-of-mind return can only be accepted within 7 days after purchase. All other returns can be accepted in 30 days. We will closely examine the condition of the returned items and will not issue any refund/exchange before we make sure the items are in their original neat conditions. Before leaving us neutral or negative feedback, please contact us first. We will do everything we can to give you a satisfying solution. Please dont open case via eBay or PayPal. Please dont open any return request before contact us. We do our best to resolve any issue. Leaving negative feedback and low ratings doesnt get things solved. So please talk with us and we will not let you down. Based in California, offering high quality Interior automobile parts . Pick up orders welcome here and we also offer great discount for wholesales. All rights reserved.